Question 1

What is Changemaker™?

Accepted Answer

Changemaker is an activity-based experience layer built on RewardSTACK™, with a configurable approval workflow. Organizations set up challenges and activities for employees and partners, and RewardSTACK™ delivers the recognition and rewards.
Key features include:
Challenge creation and management
Participant engagement and tracking
RewardStack integration for reward distribution
Analytics and reporting

Question 2

How much does it cost?

Accepted Answer

Pricing depends on your organization and its programs. Contact us at support@changemaker.im for a quote.

Question 3

What is a workspace?

Accepted Answer

A workspace is an isolated environment for managing challenges and participants. Each workspace has its own:
Challenges and participants
Custom branding
Reward configurations
Access controls
Think of workspaces as separate programs or departments within your organization.

Question 4

Can I have multiple workspaces?

Accepted Answer

Yes, you can create multiple workspaces to organize different programs or departments.
Common use cases:
Separate departments (Marketing, Engineering, HR)
Different programs (Innovation, Employee Recognition)
Regional teams (Americas, EMEA, APAC)
Client-specific workspaces

Question 5

How do I invite people to a workspace?

Accepted Answer

Admins invite people from the workspace's Members page and choose each person's role.
Invitation methods:
Email invitations - Invite specific email addresses
Bulk CSV upload - Add many people at once
Signup links - Share one link that lets people join on their own, where public signup is turned on for the workspace

Question 6

How many challenges can I create?

Accepted Answer

Create a challenge for each program you run.
We recommend organizing challenges by:
Time period (Q1 Innovation Challenge)
Department (Marketing Ideas)
Theme (Sustainability Initiative)

Question 7

Can challenges have deadlines?

Accepted Answer

Yes, you can set start and end dates for challenges. Enrollments are automatically closed when a challenge ends.
Timeline options:
Start date - When the challenge becomes visible
End date - When submissions close
Review period - Time for evaluating submissions
Award date - When rewards are distributed

Question 8

Can I edit a challenge after publishing?

Accepted Answer

Yes, you can edit challenge details at any time. However, changes won't affect existing enrollments unless you explicitly update them.
What you can edit:
Title and description
Dates and deadlines
Reward configurations
Activities and requirements
Note: Notifying participants about significant changes is a best practice.

Question 9

What types of challenges are supported?

Accepted Answer

Changemaker supports various challenge types:
General - Custom organizational goals and initiatives
Ideas & Innovation - Ideas, problem-solving, and improvement
Tasks & Execution - Execution and follow-through
Peer Collaboration - Cohesion and working relationships
Learning - Capability
Wellness - Wellbeing
Performance & Objectives - Sales goals, partner targets, and results verified with proof

Question 10

How do participants join?

Accepted Answer

Participants can join through multiple methods:
Email invitations - Receive direct invite from admin
Public enrollment links - Click shared link
Browse challenges - Discover available challenges in workspace

Question 11

Can participants join multiple challenges?

Accepted Answer

Yes, participants can enroll in any number of challenges they're eligible for.
Participation tracking includes:
Number of active enrollments
Completion rate
Total points earned
Rewards received

Question 12

How do I track participant progress?

Accepted Answer

Use the admin dashboard to monitor:
Metric: Description
Enrollment status: Active, completed, withdrawn
Submission dates: When work was submitted
Completion rates: Percentage of activities done
Reward distribution: Rewards issued and claimed
Download detailed reports from the Reporting page.

Question 13

What is RewardSTACK?

Accepted Answer

RewardSTACK is the All Digital Rewards platform that Changemaker uses to issue rewards. The rewards available to participants depend on how your program is set up in RewardSTACK.

Question 14

How are rewards distributed?

Accepted Answer

When a program uses approval, rewards follow it. Programs can also confirm completed activities automatically.
The process:
An admin approves a submission, or issues a reward by hand
Changemaker records the reward and sends it through RewardSTACK
When points are confirmed, the participant gets an email with a link to their rewards
The reward appears on the participant's Rewards page
Admins see every issued reward on the admin Rewards page

Question 15

What reward types are available?

Accepted Answer

Rewards can be points or catalog rewards that an admin sets up for an activity. The brands and items available depend on your program's RewardSTACK catalog. Contact support@changemaker.im to review the options for your program.

Question 16

Is my data secure?

Accepted Answer

Changemaker protects workspace data with:
SSL/TLS encryption for all data in transit
Encrypted data at rest
Role-based access controls
For security and compliance documentation, contact support@changemaker.im.

Question 17

Who can see participant data?

Accepted Answer

Only workspace admins can access full participant data. Participants can only see their own information.
Access levels:
Admin - Full access to all workspace data
Manager - Access to assigned challenges only
Participant - Own profile and submissions only

Question 18

Can I export my data?

Accepted Answer

Yes. Admins can download workspace data as CSV or JSON files, or as a PDF summary, from the Reporting page.
Exportable data:
Participant lists
Challenge details
Enrollment data
Submission records
Reward history
Analytics reports

Question 19

What browsers are supported?

Accepted Answer

Changemaker works best on modern browsers:
Browser: Status
Chrome: Recommended
Firefox: Fully supported
Safari: Fully supported
Edge: Fully supported
We recommend keeping your browser updated to the latest version for the best experience.

Question 20

Is there a mobile app?

Accepted Answer

Not currently, but our web platform is fully responsive and works great on mobile browsers.
Mobile features:
Responsive design for all screen sizes
Touch-optimized interface
Mobile-friendly submission forms

Question 21

How does billing work?

Accepted Answer

Billing terms are set in your organization's agreement. Contact support@changemaker.im with billing questions.

Question 22

Can I cancel anytime?

Accepted Answer

Cancellation terms are set in your organization's agreement. Contact support@changemaker.im to discuss cancellation and what happens to your workspace data.

Question 23

What payment methods do you accept?

Accepted Answer

Payment methods are set in your organization's agreement. Contact support@changemaker.im for billing options.

Question 24

How do I get help?

Accepted Answer

Email support@changemaker.im, or send a message from the Contact page.

Question 25

What's your response time?

Accepted Answer

We respond to support requests based on priority.
Include relevant details (workspace, challenge, error messages) in your support request for faster resolution.

Clear answers for program evaluators.

General

Workspaces

Challenges

Participants

Rewards

Security & Privacy

Technical

Billing

Support

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